Join Genpact as a Process Associate – Content Moderation in Hyderabad!

Shape the Future of Digital Safety and Customer Experience

Are you passionate about digital safety and online content quality? Do you have a keen eye for detail and a desire to make a difference in the online community? If so, Genpact invites you to be part of our dynamic team as a Process Associate – Content Moderation in Hyderabad. This is an excellent opportunity for fresh graduates and postgraduates who are eager to start their careers in a fast-paced and rewarding environment.

About Genpact

Genpact is a global leader in business process management and technology services. With a commitment to driving digital transformation, we help our clients improve their processes, enhance customer experiences, and gain competitive advantages. We pride ourselves on our inclusive culture and our dedication to continuous learning and development. By joining Genpact, you’ll become part of a diverse workforce that values innovation and collaboration.

Job Title: Process Associate – Content Moderation
Location: Hyderabad, India
Employment Type: Full-time
Experience Level: Freshers welcome
Educational Qualification: Any Graduate (Postgraduate is a plus)

Key Responsibilities

As a Process Associate – Content Moderation, you will play a crucial role in ensuring that online platforms remain safe and user-friendly. Your primary responsibilities will include:

1. Quality Resolution:
   Provide resolutions that align with quality standards. You’ll be instrumental in maintaining the integrity of the online environment by adhering to established guidelines.

2. Content Review:
   Review various types of content to identify issues, ensuring compliance with Genpact's standards. Your role will involve assessing content that may include sensitive or graphic material.

3. Trend Recognition:
   Identify trends and patterns in the content you review. By raising issues promptly, you will help the team address potential problems and improve content moderation processes.

4. Insight Generation:
   Contribute valuable insights that can enhance user support. Your analytical skills will help the team refine policies and improve overall content quality.

5. Process Understanding:
   Maintain a thorough understanding of internal processes and policies related to content moderation. Your expertise will ensure that you can effectively navigate challenges.

6. Customer Service Excellence:
   Deliver outstanding customer service to users, resolving their concerns in a professional and timely manner. Your approach will embody Genpact’s commitment to quality service.

7. Flexible Scheduling:
   Be prepared to work a 24/7 schedule, including weekends. The role may involve reviewing content that is highly sensitive or egregious in nature.

Required Skills and Qualifications

To excel in this role, Genpact seeks candidates who possess the following skills and qualifications:

• Education:

  • A Bachelor’s degree or Postgraduate degree in any discipline. Freshers are encouraged to apply!

• Language Proficiency:

  • Fluency in the English language is essential, as you will be reviewing and moderating content primarily in English.

• Analytical Skills:

  • Strong probing and analytical skills to understand complex content issues and derive appropriate resolutions.

• Problem-Solving Abilities:

  • A customer-centric approach to problem-solving, with the ability to remain calm under pressure.

• Adaptability:

  • Willingness to work on a flexible schedule, including shifts on weekends. This is crucial to meet the demands of content moderation.

Why Join Genpact?

At Genpact, we are committed to your growth and success. Here’s what makes Genpact an excellent place to start your career:

• Dynamic Work Environment:
  Work in a fast-paced and collaborative environment where every day brings new challenges and learning opportunities.

• Professional Development:
  We believe in continuous learning. Genpact offers a range of training programs and resources to help you develop your skills and advance your career.

• Inclusive Culture:
  Join a diverse team where your ideas and contributions are valued. We foster an inclusive culture that promotes collaboration and innovation.

• Career Progression:
  At Genpact, your hard work and dedication can lead to exciting career opportunities. We prioritize internal mobility and promote from within.

How to Apply

APPLY NOW

If you are ready to embark on an exciting career in content moderation and digital safety, we want to hear from you!

To apply for the position of Process Associate – Content Moderation, please submit your resume and cover letter [here]. Applications are open until the position is filled, so don’t wait—take the first step towards an impactful career at Genpact today!

---

SEO-Optimized Labels: