CORNERSTONE
Are you passionate about technology and eager to launch your career with a global leader?
Cornerstone, a renowned name in cloud-based talent management solutions, is hiring freshers for the role of Intern – Technical Support in Pune, India.
This is your opportunity to work with a company driven by innovation, customer success, and collaboration. If you are enthusiastic, a quick learner, and have a customer-first mindset, Cornerstone welcomes you to join their dynamic team!
About Cornerstone
At Cornerstone, we believe in empowering people, businesses, and communities.
Our culture thrives on our core values:
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Champion customer success
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Bring our best every day
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Achieve together
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Get things done
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Innovate continuously
With a global footprint and a passion for creating impact, Cornerstone is the ideal place to start your professional journey.
Job Role: Intern – Technical Support
Location: Pune, Maharashtra, India
Employment Type: Full-Time Internship (On-Site)
Work Mode: 24×7 environment (primarily US Shifts)
Salary: Competitive stipend based on market standards
Eligibility Criteria
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Educational Qualification:
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BE/BTech (Computer Science/IT/Electronics or related fields)
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MCA (Master of Computer Applications)
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Experience Required:
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Freshers are welcome!
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0–1 year of relevant internship/project experience preferred (not mandatory)
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Essential Skill Set
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Basic understanding of:
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SaaS (Software as a Service)
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Cloud Computing
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FTP (File Transfer Protocol)
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SSO (Single Sign-On)
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SMTP (Simple Mail Transfer Protocol)
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HTML/CSS fundamentals
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Excellent written and verbal communication skills
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Strong analytical and problem-solving abilities
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Customer-centric approach with a passion for providing exceptional service
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Ability to prioritize, manage multiple tasks, and meet strict deadlines
Desirable Additional Skills (Bonus Points)
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Familiarity with CRM applications like Salesforce
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Understanding of support workflows, case management, and working in SLA-driven environments
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Knowledge of ticket management systems and escalation handling
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Proactiveness in utilizing Knowledge Bases and online forums for technical resolutions
Job Responsibilities
As an Intern – Technical Support at Cornerstone, you will:
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Deliver a positive customer experience measured through Customer Satisfaction (CSAT) metrics
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Maintain continuous compliance with internal support processes to achieve customer SLAs
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Communicate effectively via CRM (Salesforce), email, and phone
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Ensure regular, quality updates until full issue resolution
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Prioritize tasks to address high-impact cases and deliver timely resolutions
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Escalate issues properly when required, with thorough triage and clear documentation
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Engage proactively with Knowledge Base resources and help forums
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Pursue continuous learning about Cornerstone's product portfolio and technologies
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Collaborate seamlessly with global teams to achieve collective success
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Uphold all privacy and security standards during support engagements
Why Choose Cornerstone?
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Work with a globally recognized tech leader
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Gain hands-on exposure to industry-standard cloud and SaaS platforms
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Learn and grow through active mentorship and real-world projects
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Develop professional skills that employers across industries demand
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Be part of a culture that values innovation, empathy, and teamwork
Growth Opportunities
Starting as an Intern at Cornerstone opens up numerous future possibilities:
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Transition into a full-time Technical Support Engineer role
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Explore cross-functional career paths in Software Development, Quality Assurance, Product Management, and more
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Expand your skills in cloud technology, cybersecurity, and enterprise SaaS platforms
Cornerstone is known for promoting deserving interns to permanent roles based on their performance, making it a fantastic career launchpad!
APPLY NOW
Who Should Apply?
If you are:
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A recent engineering or MCA graduate
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Enthusiastic about technology and cloud computing
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Driven to solve problems creatively
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Passionate about delivering outstanding customer experiences
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Eager to learn, grow, and excel in a collaborative global environment
then this internship is tailor-made for you!
Important Details
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Location: Pune, India (Work from Office)
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Shift: Flexible for 24x7 operations (majorly US Shift Timings)
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Joining: Immediate openings available
Conclusion
Cornerstone is offering an exciting opportunity for young tech enthusiasts to kickstart their careers in a vibrant, inclusive, and innovation-driven workplace.
If you are passionate about solving problems, eager to build strong technical foundations, and ready to work in a fast-paced environment, this is your chance to shine!
Prepare your resume, polish your skills, and grab this golden opportunity to work with one of the world's best cloud service companies.
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