Are you a strong communicator with a passion for customer service and data-driven operations?
Do you want to kickstart your professional journey with one of the world's largest and most innovative retail giants?
Here’s your chance! Walmart, a global leader in retail and enterprise solutions, is now hiring freshers and early-career professionals for the coveted International Voice Process role in Chennai, India.
About Walmart
With a presence in over 20 countries and a legacy of transforming retail and enterprise services, Walmart is a household name known for its innovation, scalability, and operational excellence.
Walmart’s Enterprise Business Services (EBS) division plays a crucial role in delivering technology-powered, intelligent business support for Finance, People, and Associate Digital Experiences.
This is your opportunity to join an organization where technology, data, and service converge to create industry-leading solutions.
Job Role Overview
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Designation: International Voice
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Work Location: Chennai, Tamil Nadu, India
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Salary Range: ₹4 LPA (approx.)
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Job Type: Full-Time
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Eligibility: Freshers and Experienced candidates welcome
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Shift Type: Rotational Shifts (including night shifts)
Eligibility Criteria
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Educational Qualification:
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Bachelor’s or Master’s Degree in any discipline from a recognized university.
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Background in Business Administration, Commerce, Information Technology, or Data Analytics is a plus, but not mandatory.
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Experience Required:
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0–2 years of relevant experience.
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Fresh graduates with strong communication and analytical abilities are highly encouraged to apply.
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Essential Skills Required
If you are looking to excel in this role, here’s what you should bring to the table:
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Strong Communication Skills:
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Excellent command over English (both verbal and written).
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Ability to interact professionally with international clients/customers.
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Analytical Thinking:
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Attention to detail and the ability to interpret and analyze data patterns.
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Technical Proficiency:
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Solid hands-on experience with Microsoft Excel (pivot tables, VLOOKUP, formulas).
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Working knowledge of SQL for data extraction and transformation.
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Familiarity with Power BI dashboards and reporting tools is a big advantage.
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Soft Skills:
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Team-oriented mindset
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Good interpersonal abilities
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Proactive approach to problem-solving
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Customer-centric attitude
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Work Flexibility:
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Willingness to work in a 24x7 rotational shift environment, including weekends and holidays as per business requirements.
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Job Description & Responsibilities
As a member of Walmart’s International Voice team, you’ll be responsible for delivering high-quality support and insights in a fast-paced and dynamic global environment.
Key Responsibilities:
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Customer Interaction & Communication
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Manage incoming calls/emails from global clients and internal stakeholders.
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Address customer concerns, resolve issues, and ensure high satisfaction ratings.
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Operational Reporting & Analysis
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Create and maintain daily, weekly, and monthly reports on operational metrics.
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Build and track Agent Scorecards to monitor performance indicators (KPIs).
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Provide timely and accurate business insights through dashboards and visualizations.
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Data Management
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Create and maintain a comprehensive Agent Database across all phases (Hiring, Training, Production).
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Manage and track payroll-related inputs, training completions, and LOB movements.
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Maintain and monitor Attrition Dashboards and agent lifecycle records.
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Business Intelligence Support
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Use Excel, SQL, and Power BI to extract, analyze, and report on relevant data.
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Prepare executive-level summaries and actionable insights to assist decision-makers.
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Recommend solutions to improve operational reporting and performance tracking.
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Collaboration & Efficiency
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Work with cross-functional teams to standardize MIS processes.
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Ensure accurate documentation and streamlined data workflows to maintain reporting consistency.
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Proactively contribute to process optimization efforts and system improvements.
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Why Join Walmart?
Here’s why Walmart is the ideal place to launch your career in business operations and customer engagement:
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🌍 Global Exposure: Work with international clients and multicultural teams
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💼 Career Acceleration: Training programs and internal mobility opportunities
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💡 Cutting-Edge Tools: Use the latest technologies like SQL, Power BI, and enterprise CRM platforms
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🤝 Inclusive Culture: A collaborative and diversity-focused environment
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🧠 Continuous Learning: Workshops, mentorship programs, and certifications
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🕒 Work-Life Integration: Flexible policies and wellness initiatives for employee well-being
Ideal Candidate Persona
This job is ideal for candidates who:
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Have excellent spoken and written English communication
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Enjoy working in a fast-paced, tech-driven corporate setting
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Are data-savvy and comfortable analyzing and interpreting trends
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Thrive in a rotational shift and global customer service environment
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Are looking to build a long-term career in business operations, voice processes, and analytics
Selection Process
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Resume Screening
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Online Aptitude and Communication Assessment
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Technical Interview / Voice Round
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HR Interview
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Offer Rollout
APPLY NOW
Location Benefits – Chennai
Located in one of India’s major IT and tech hubs, Walmart’s Chennai office provides access to top-tier infrastructure, a growing professional community, and excellent career growth prospects.
Expect a dynamic workplace with state-of-the-art tools, global standards, and a culture that encourages innovation, teamwork, and ownership.
How to Stand Out
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Highlight relevant projects or internships involving Excel, SQL, or business analysis.
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Showcase certifications in data analytics, MIS reporting, or customer service.
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Demonstrate your problem-solving and communication abilities during the interview process.
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Be prepared to work in flexible shifts and display adaptability to changing business needs.
Conclusion
If you're a fresher or early-career professional looking to step into a global career with one of the most respected organizations in the world, then Walmart's International Voice Process is your gateway to long-term success.
With the perfect blend of technology, customer interaction, analytics, and career development, this role empowers you to grow in a global environment and make a meaningful impact.
Don't miss the opportunity to be part of a company that values innovation, fosters growth, and invests in its people.
Apply now and start your Walmart journey from Chennai!
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