Are you a tech enthusiast ready to kickstart your career with a global leader in cloud solutions? Oracle, known for its pioneering technologies and innovation-driven culture, is looking for dynamic and talented freshers to join its team as Software Technical Analysts – Support in Bengaluru, Karnataka.
About Oracle
Oracle is a world-renowned technology company, providing cutting-edge cloud solutions, database software, and enterprise-grade applications. With its focus on innovation, Oracle empowers organizations to tackle today’s challenges with tomorrow’s technology. Working at Oracle means being part of a diverse and inclusive workforce dedicated to excellence and growth.
Why Join Oracle?
- Global Brand Recognition: Work for a company that is synonymous with technological excellence and innovation.
- Career Development: Gain unparalleled exposure to the latest cloud technologies and enterprise applications.
- Inclusive Culture: Thrive in a workplace that values diversity, creativity, and collaboration.
- Competitive Compensation: Enjoy a competitive salary ranging from ₹5 LPA to ₹10 LPA, along with benefits.
Role Overview
- Job Title: Software Technical Analyst – Support
- Location: Bengaluru, Karnataka, India
- Qualification: Bachelor’s degree in Computer Science, IT, or related disciplines
- Experience: Freshers
Key Responsibilities
As a Software Technical Analyst – Support at Oracle, your primary focus will be on delivering exceptional post-sales support and solutions to Oracle’s global customer base.
Primary Duties
Customer Support
- Act as the first point of contact for customers, OEMs, and VARs.
- Provide level-one support, resolving customer issues related to the installation, maintenance, and use of Oracle products.
- Handle post-sales non-technical and technical inquiries via phone and electronic means.
Technical Troubleshooting
- Assist customers in diagnosing and resolving technical problems.
- Debug and troubleshoot software-related issues, providing optimal solutions promptly.
Advocacy and Escalation
- Advocate for customer needs and collaborate with internal teams to address escalated issues.
- Facilitate customer relationships and ensure a high level of customer satisfaction.
Knowledge Sharing
- Provide advice and assistance to internal Oracle employees on diverse customer situations.
- Contribute to knowledge bases and best practices for improved support delivery.
Skill Set Required
Oracle is seeking candidates with the following skills and attributes:
Technical Skills
- Proficiency in programming and debugging.
- Strong understanding of SQL (Structured Query Language).
- Familiarity with the Software Development Life Cycle (SDLC).
- Basic knowledge of Operating Systems and their functionalities.
- Understanding of Identity and Access Management concepts.
Soft Skills
- Excellent communication and collaboration skills.
- Strong problem-solving and analytical abilities.
- Ability to handle multiple tasks in a dynamic environment.
- A customer-centric mindset with a focus on delivering exceptional experiences.
Eligibility Criteria
- A Bachelor’s degree in Computer Science, Information Technology, or related fields.
- Fresh graduates with no prior experience are welcome to apply.
Selection Process
Online Application
- Submit your resume and application via Oracle’s official career portal.
Aptitude and Technical Test
- An online test to evaluate your logical reasoning, technical knowledge, and problem-solving skills.
Technical Interview
- A detailed discussion on programming, SQL, and debugging expertise.
HR Interview
- A conversation to assess your fit with Oracle’s culture and career aspirations.
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Why This Role is Perfect for Freshers
- Hands-on Experience: Gain practical exposure to cloud solutions, software support, and customer management.
- Skill Development: Build expertise in debugging, SQL, and identity management.
- Career Growth: Start your journey with a company known for nurturing talent and providing growth opportunities.
- Work-Life Balance: Experience a balanced work culture with supportive peers and mentors.
Preparation Tips
- Strengthen SQL Skills: Brush up on your SQL queries and database concepts.
- Programming Basics: Enhance your knowledge of programming languages and debugging techniques.
- Understand SDLC: Familiarize yourself with the principles and stages of software development.
- Mock Interviews: Practice technical and behavioural interview questions to boost your confidence.
- Research Oracle: Learn about Oracle’s products, services, and company culture to align your goals with their vision.
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